We detected and fixed an issue today that, between June 13 and June 15, caused our web visualizer and notification systems to malfunction, such that many users were not told when their results were ready (even though they were).

We’re sorry if this has affected you. It has now been fixed, all of your scenes have been processed, and results can be viewed. If you were affected by these issues, please drop us a note at support@getrad.co so we can try to make up for it.

Thanks for your patience with us, as we roll out Gen3 across the entire platform.

Best –

Team RADiCAL