FAQ

Desktop App

faq overview
  • What can I do to make the desktop app run better on my machine?

    If the desktop app is not running well, that’s likely due to your machine making insufficient processing power available.  That can be down to your hardware and software environment (see other FAQs on that topic).

    But you can always take steps to ensure you get the best possible performance out of your hardware.  Here are some tips:

    • MacOS: run fullscreen or in reduced window size: to improve performance, we recommend that: (1) you run the app in either fullscreen or, (2) if running windowed, you reduce the window size.  That’s because MacOS reserves more resources for apps running in fullscreen.  If you’re running a “windowed view”, the app receives fewer resources, which means you should reduce its window size
    • Windows: reduce window size: since Windows does not reserve more resources for fullscreen views, we recommend you reduce the window size to improve performance
    • Close other apps: close any other apps which require significant computational and memory resources – these include games, video apps, film / TV, computer graphics software, video editing software, image rendering software and others along those lines
    • Web browsers: Close any unused web browser windows and tabs
    • Reduce screen resolution: the higher your resolution, the higher the demands on your machine rendering 3D imagery.  Reduce your screen resolution for better performance
    • Video player: don’t play videos, either in an app or through a browser, while running the RADiCAL desktop app – it will likely divert resources away
    • Hidden apps & processes: Lastly, check in your activity monitor (or task manager) if any other apps or processes are using significant resources –  if you can, close those apps or processes
  • MacOS Desktop App: What hardware / software do you recommend?

    We have tested the RADiCAL desktop app on a range of hardware and software environments. We would love to hear from you (support@getrad.co) so we can learn from your own experience.

    In addition to our hardware recommendations below, we have pulled together tips to improve the performance of our app on your machine (see other FAQs).

    For best performance, we recommend:

    • Operating System: MacOS Mojave, Version 10.14.1
    • Hardware specs: 8 GB Ram, 4 GB disk space
    • GPU: Dedicated Nvidia or AMD graphics chip from 2015+

    Minimum requirements – these setups should perform well, but may require some occasional performance optimization (see other FAQs):

    • Operating System: MacOS High Sierra, Version 10.13
    • Hardware specs: 4 GB Ram, 2 GB disk space
    • GPU: Intel HD Graphics 6000 + onboard graphics

    Devices:

    Generally, if the above requirements are met, we recommend at least the following:

    • Macbook Pro 2015+
    • Mac Mini 2014+
    • Macbook Air 2017+
    • iMac 2015+
    • iMac Pro 2013+

     

  • Windows Desktop App: What hardware / software do you recommend?

    We have tested the RADiCAL desktop app on a range of hardware and software environments. We would love to hear from you (support@getrad.co) so we can learn from your own experience.

    In addition to our hardware recommendations below, we have pulled together tips to improve the performance of our app on your machine (see other FAQs).

    For best performance, we recommend:

    • A 64-bit processor and operating system
    • Operating System: Windows 7 or Windows 10
    • Processor (CPU): Intel Core i5 from 2015+ or comparable AMD CPU
    • Graphics (GPU): Geforce 970+ or comparable AMD
    • DirectX (graphics API): Version 11+
    • Memory: 8 GB RAM
    • Network: Broadband Internet connection
    • Storage: 2 GB available space
    • Sound Card: onboard sound

    Minimum requirements – these setups should perform well, but may require some occasional performance optimization (see other FAQs):

    • A 64-bit processor and operating system
    • Operating System: Windows 7
    • Processor (CPU): Intel Core i5 from 2014+ or comparable AMD CPU
    • Graphics (GPU): Intel HD Graphics 6000+ onboard or comparable from Nvidia/ AMD
    • DirectX (graphics API): Version 11+
    • Memory: 4 GB RAM
    • Network: Broadband Internet connection
    • Storage: 1 GB available space
    • Sound Card: onboard sound