We’ve recently released version 2.4.3 of the iOS app that resolves an issue that critically impacted the quality of our results for certain videos.

Specifically, if you recorded videos in a previous version of the app (2.4.2 or below) and uploaded it into our systems from your iOS gallery, rather than directly after the video is recorded, you will likely have received unstable results.

Our latest version of the app resolves this issue. We urge everyone to upgrade immediately to avoid these problems.

To update:

  1. Open the App Store on your iPhone
  2. Tap “Updates”
  3. Hit the Update button next to RADiCAL Motion

If you have experienced any issues with previous versions of the app, please email support@getrad.co, and we will happily restore your Playtime account.