Many of you have asked for the ability to process longer videos. We’ve heard you loud and clear.

We’ve increased the maximum duration, from 30 seconds to 15 minutes, for any one video you upload. We’re looking into raising that limit further, but we have more work to do on that topic. To support longer videos, we’re also making two related, and important, changes:

  • Playtime add-ons are now automatic: if you go over your remaining playtime credits, we’ll automatically add enough playtime to your account to get the job done and your account will be charged for the playtime add-on. This will be completely seamless. To make sure you have complete visibility into your charges, we’ve added your up-to-date playtime budget summary to the upload page, so you always know what to expect, given your workloads.
  • FBX on demand: converting raw animation data to the FBX format requires processing power. Rather than delaying your visual results, we’ll deliver your visual results without the FBX. You can then decide to request the FBX for the results you like. This means that you’ll get your visual results faster, but you’ll wait a bit longer for your FBX files.


Always consult our terms and conditions for details.  If you’re unsure about anything, drop us an email or book a video conf call meeting with our team.

As always, thanks for being part of our community!

– Team RADiCAL